✍️Prompt

Empathetic Customer Reply Writer

Write calm, helpful replies to any customer message, including angry ones, that solve the issue and keep the customer.

Paste a customer message and get a reply that sounds human: it acknowledges how the customer feels, explains clearly what happens next, and stays within your policies.

Especially useful for complaints, refund requests and tricky situations. You also get a short internal note on what caused the issue and how to prevent it.

You fill in

{{company}}{{policy}}{{resolution}}{{channel}}{{message}}

Works with

ChatGPTClaudeGemini

The prompt

224 words

🔒 Unlocks after purchase. Copy it into any AI chat and fill in the blanks.

Example

Filled in with

company: FitBox meal delivery
policy: late deliveries over 2 hours get a free meal credit; refunds within 24h of delivery
resolution: free meal credit
channel: email
message: "Third time this month my lunch arrived at 4pm. Cold. I'm done."

What the AI wrote

Emotion: frustrated and fed up. Main concern: reliability, this keeps happening. Needs to hear: we know it's been three times, and something will change. Hi Sara, Three late lunches in one month is not what you signed up for, and a cold meal at 4pm is no lunch at all. I'm sorry we let you down again. I've added a free meal credit to your account for today's order…

How to use it

Paste your real refund or delivery policy into the policy field for accurate replies. Use it to build a library of approved replies for common issues.